How Do I Track My Order?

Every order comes with a unique tracking number. Once your order has been shipped, you'll receive an email with your tracking information, allowing you to monitor its progress at any time. To ensure you receive these updates, please check your spam folder and add customercare@herintima.com to your email contacts.

You can look up your tracking number on our website.

How Long Does It Take to Process My Order?

Our order processing time is within 2 business days. The exact timing depends on when the order is placed, but orders typically leave our warehouse within 2 business days after processing is completed. If you need to make any updates to your order details, please contact us immediately. Orders placed over the weekend or on holidays will be processed on the following business day. While we aim to stick to this timeline, unforeseen circumstances may occasionally cause slight delays.

What Happens When Your Order is Processed?

Curious about what happens behind the scenes? Here's a quick breakdown of the steps:

• Order Verification: We review your order details, including the selected items and shipping address, to ensure everything is accurate.
• Inventory Check: We confirm that the items you've ordered are in stock.
• Payment Processing: Your payment method (credit card, PayPal, etc.) is verified for security. Occasionally, orders may be flagged by fraud prevention systems or your bank for additional checks. Look out for notification emails during this step.
• Picking and Packing: Our team selects your items from our inventory and packs them securely.
• Shipping Label Creation: We generate a shipping label and prepare your package for shipment.
• Shipping: Your order is handed over to the shipping carrier for delivery to your doorstep.

Delivery Times for the United States

For domestic US orders, we provide flexible shipping options:

• US Domestic Economy Shipping (3-7 business days)
• US Domestic Standard Delivery (2-5 business days)
• US Domestic Priority Delivery (2 business days)

International Delivery Times

For orders shipped outside the Contiguous United States, delivery times typically range from 14 to 30 business days after the carrier has picked up your package. Some orders may arrive sooner, depending on your country's local postal efficiency and customs processing times.

Please note that international delivery timelines can vary due to several factors, including:

• Customs inspections and clearance processing
• Local postal service operations
• Traffic congestion or transportation limitations
• Adverse weather conditions
• Incorrect or incomplete addresses

All international orders are shipped from our centralized global warehouse. Once your parcel reaches the destination country, delivery speed will depend largely on the performance of the local postal service and any applicable regulatory checks.

While we work closely with our logistics partners to maintain reliable and timely shipping, certain countries may experience unavoidable delays due to customs, import procedures, or regional restrictions.

What Happens If My Parcel Is Delayed?

We always aim to deliver your order as quickly as possible. However, because we rely on third-party carriers, delays can occasionally occur due to factors outside our control.

To help you understand when a parcel is considered delayed, please review the definitions below:

If you believe your parcel is delayed, returned to sender, or missing, please contact our Customer Experience Team through our website. To help us assist you quickly, please provide your order number, the email address used at checkout, and the full name associated with the order.

We aim to respond to all inquiries within 12 hours, and often sooner on weekdays.

Incorrect Address: What You Need to Know

To ensure a smooth delivery, it's important to provide an accurate and complete shipping address at checkout. Address errors may result in delivery delays, missed parcels, or additional complications. Here's how we handle address-related issues:

Before Your Order Ships

• 12-Hour Correction Window: You may request changes to your shipping address within 12 hours of placing your order. Please contact us immediately via email or chat with your updated details.
• Address Errors We Detect: If we notice missing or incorrect information, we will reach out to you for clarification. Please note that this may delay the processing of your order.

After Your Order Ships

Once an order has been shipped or fulfilled, we are unable to modify the delivery address.

Any product returned to us due to an incorrect or incomplete address will not be eligible for a refund, as returned items must be safely destroyed for regulatory and product safety reasons and cannot be reused or restocked.

However, as a courtesy, we offer one free reshipment for orders returned due to incorrect addresses — provided a corrected and complete address is supplied.

Shipping Fees

Please be aware that shipping fees are non-refundable as part of our Money-Back Guarantee. Refunds will only apply to the cost of the purchased product and will not include shipping charges. Orders over $70 qualify for free shipping.

Customs and Import Charges

For orders shipped outside of the United States, your local customs office may impose handling fees and taxes upon your order's arrival. In some cases, these fees may already be included in your checkout price. Any customs-related charges must be paid by the recipient.

Please be aware that customs clearance may be delayed if these duties have not been paid. To avoid unexpected costs and delays, we recommend checking with your local customs office for the most up-to-date information on tax and import charges before placing your order.

Her Intima has no control over these charges, and we are unable to provide estimates, as taxes, customs policies, and import duties vary by country.

Please note that taxes, customs fees, and import charges are non-refundable, as they are paid directly to your local government authority.

If Your Package Shows as Delivered but You Haven't Received It

If your tracking shows "Delivered" but you have not received your package, please:

• Check with neighbors, building management, or anyone who may have accepted the parcel.
• Contact your local post office / last-mile carrier for confirmation.
• If you don't know which local carrier handled the delivery, contact us and we will assist.