Shipping policy

Her Intima Shipping Policy

At Her Intima, we are committed to delivering your orders efficiently and reliably. Our team ensures each order is processed quickly and dispatched through trusted carriers. Below are the details of our shipping options, timelines, and guidelines to ensure a smooth shopping experience.

How Do I Track My Order?

Every order comes with a unique tracking number. Once your order has been shipped, you’ll receive an email with tracking information, allowing you to monitor its progress at any time.

To ensure you receive these updates, please check your spam folder and add customercare@herintima.com to your email contacts. You can also look up your tracking number on our website.

How Long Does It Take to Process My Order?

Our order processing time is within 2 business days. The exact timing depends on when the order is placed, but orders are typically shipped within 2 business days once processing is completed. If you need to update your order details, please contact us immediately.

Orders placed over the weekend or on holidays will be processed on the following business day. While we aim to adhere to this timeline, unforeseen circumstances may occasionally cause slight delays.

What Happens When Your Order is Processed?

Here’s a quick breakdown of the order process:

  • Order Verification: We review your order details, including the selected items and shipping address, to ensure everything is accurate.
  • Inventory Check: We confirm that the items you've ordered are in stock.
  • Payment Processing: Your payment method is verified for security. Occasionally, orders may be flagged for additional checks by fraud prevention systems or your bank.
  • Picking and Packing: Our team selects and packs your items securely.
  • Shipping Label Creation: We generate a shipping label and prepare your package for shipment.
  • Shipping: Your order is handed over to the carrier for delivery to your doorstep.

Delivery Times for the United States

For domestic orders within the U.S., we offer the following shipping options:

  • Economy Shipping (3-7 business days)
  • Standard Delivery (2-5 business days)
  • Priority Delivery (2 business days)

Note: Delivery times may vary due to factors like the shipping carrier, local weather conditions, or unforeseen delays.

International Delivery Times

For international orders, delivery typically ranges from 14 to 30 business days. However, some orders may arrive sooner. Delivery times can vary due to customs clearance, local postal services, traffic, weather conditions, or incorrect addresses.

Our products are shipped from a centralized global warehouse. While we strive for prompt delivery, some regulatory or logistical challenges may cause delays. Please check our list of destinations to confirm if we can deliver to your location.

What Happens If My Parcel Is Delayed?

If your parcel is delayed, please contact our customer service team for assistance. To help us assist you quickly, provide the following details:

  • Your order number
  • The email address used to place the order
  • The name associated with your order

We aim to respond to all inquiries within 12 hours, often sooner on weekdays.

Incorrect Address: What You Need to Know

To ensure smooth delivery, please provide the correct shipping address at checkout. Mistakes can cause delays or missed deliveries. Here’s how we handle address issues:

  • Before Your Order Ships: You have a 12-hour window to request address changes. Contact us immediately via email or chat with your updated details.
  • After Your Order Ships: Once your order is shipped, we cannot change the address. Any returned items due to incorrect addresses will not be reshipped or refunded, as returned items are donated upon arrival.

Shipping Fees

Shipping fees are non-refundable as part of our Money-Back Guarantee. Refunds will only apply to the cost of the purchased product.

Customs and Import Charges

For international orders, your local customs office may charge handling fees or taxes. These charges must be paid by the recipient. Customs clearance may be delayed if these fees are not paid. Her Intima has no control over these charges.

Issues with Tracking Updates

We provide tracking information based on our courier partners. If your order is delayed, please contact us, and we’ll work with the carrier to find the best solution.

What If I Suspect My Package Is Lost or Stolen?

If tracking shows your package was delivered but you haven’t received it, please check with your neighbors and local post office. We cannot take responsibility for lost items if the tracking confirms delivery to the correct address.

Stolen Items

We are not responsible for stolen items. To reduce the risk of theft, we recommend shipping your order to a secure location, such as a PO Box or Amazon Locker.

Need Help?

If you have any questions about our shipping policies, please contact us at customercare@herintima.com. We're here to help!